Returns/Refunds Policy

You have 30 days after purchase to return your item/s for the a full refund provided it is in an "as new condition" and in the original packaging (for the OptiNeck Balance Wedge, this includes the cardboard insert protecting the thin end of the Wedge.

The refund will be using the method of payment for the original purchase. For example if you purchased the product with a credit / debit card, the refund will be to that card. The refund will be processed once the item has been returned.

To initiate a refund, email info@optineck.com referencing your order reference number.

The purchaser is responsible for the cost of the return shipping.